Need Help? Contact Us
If you need help with account enquiries, technical concerns, or general feedback our support centre is ready to assist. Our authorised advisers within the organisation can help with verification, payments, responsible-gambling tools, or gameplay queries. For a quick favour contact live chat or email and we will respond promptly. You can also raise concerns about fair play and account security and we will outline next steps and expected timescales.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available; email response within 24 hours; account specialists on hand) |
| General enquiries | [email protected] (billing, promotions and terms queries) |
| Affiliate enquiries | [email protected] (partner sign-ups, creatives and commission queries) |
| Phone | +44 20 7946 0832 (Mon-Fri 09:00-18:00; calls at local rates) |
| Working hours | Mon-Fri, 09:00-18:00; email monitored 24/7; urgent issues assisted promptly |
Contact Us by Email
Email is our preferred method for detailed requests, account-related issues or any matter that needs documents or explanations. Please send messages to [email protected] with a clear subject line and your up-to-date contact details. Doing so helps us process your request faster and avoids unnecessary delays when verifying information or reviewing attachments.
Submit Your Inquiry
Response Time
Our support team aims to respond promptly to all support requests. Most enquiries are answered within one business day; simple questions can often be replied to within hours. Complex issues, such as payment investigations or identity checks, may take longer depending on their nature and required checks. We’ll keep you updated at every stage until your issue is resolved.
Feedback
We’d love your feedback on King Jack. If you spot an issue, have a suggestion or an idea to improve the site, please get in touch using our contact form or email [email protected]. All submissions are reviewed carefully and used to improve KingJack and the user experience, so your input really helps us shape updates and fixes.