Privacy and Data Policy

Welcome to the privacy policy for King Jack. This page explains how we collect, use and protect personal information when you create an account, play games, or use services on our site. We take your privacy seriously and describe below the types of data we process, how we use it, and the choices available to you.

Types of data we collect

We collect a range of information necessary to provide and secure our services. Data falls into three main categories:

Personal data

This includes name, date of birth, contact details, address, and identity documents supplied for verification. We also hold account credentials and communication records when you contact our support team.

Technical data

Technical data covers device information, IP address, browser and operating system, device identifiers, and information about how you interact with our site. This helps us maintain service availability and improve performance on desktop and mobile browsers.

Transactional data

We store payment and transaction records such as deposit and withdrawal details, billing information, payment method type, and game activity necessary to process wagers, resolve disputes and meet regulatory obligations.

How we use your information

We use data to set up and manage your account, process payments, verify identity, and prevent fraud. Information is also used to provide customer support, maintain responsible gambling tools, and comply with legal and regulatory requirements. Where permitted, we may use aggregated or anonymised data for analytics and service improvement.

Data protection practices

We store personal information on secure servers and use industry-standard measures to protect it. Access to personal data is limited to authorised staff and service providers with a legitimate need to process the information. We retain data only for as long as necessary to operate the service, meet legal obligations, or resolve disputes.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support secure login, and measure site usage. Some cookies are essential for functionality, while others support analytics and personalised settings. You can manage cookie preferences through your browser or our cookie settings interface.

User rights

You have rights over your personal information, including the right to access, correct, or request deletion of data held about you, subject to legal and operational requirements. You may also object to certain processing or ask for restrictions on how your data is used.

Access, correction and deletion

To exercise your rights or request a copy of the information we hold, contact our support team. We will respond and take action in line with applicable law and our verification procedures. For account closure or data removal requests, some records may be retained for compliance or fraud-prevention purposes.

Information sharing and third parties

We may share information with payment processors, identity verification services, responsible gambling organisations, regulatory bodies, and other trusted partners who process data on our behalf. We require partners to keep data secure and use it only for permitted purposes. We do not sell your personal information.

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. Material changes will be communicated through the site. If you have questions about this policy or your privacy, please contact [email protected].

KingJack maintains this policy to ensure transparent handling of personal information and to support a safe playing environment for all users.